Terms & Conditions

By placing any order on this Website you are agreeing to the following Terms & Conditions. Please read them carefully and acknowledge them before making an order.

We may change these Terms & Conditions at any time. Any changes will take effect as soon as they are displayed on the Candleberry® Shop Website. If you have any queries relating to our Terms & Conditions, please contact us at shop@candleberryshop.co.uk before you place an order.

PRICING

The price of Goods quoted on our Website include VAT and exclude the cost of delivery. All prices and charges on the Website are shown in UK pounds (sterling £).

STOCK & AVAILABILITY

We aim to hold stock of all fragrances and sizes. However, from time to time some items may be out of stock or unavailable for reasons out of our control. In this instance you will be informed at the time of the order if an item is unavailable or out of stock. Should your order coincide with no stock you will be informed and offered a refund or supplied when stock is available subject to your requirement.

We will always try to give an accurate description of all our products in terms of size, colour and specification. However, we cannot accept responsibility for any variation in details such as colour caused by the different sorts of software used to view the products.

PAYMENT

Payment online will be made by PayPal and the dispatch of Goods will only be arranged once we have received full payment and notification of this.

DELIVERY

We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed.
We will arrange for packing and we will authorise delivery with our chosen courier.

You must notify us immediately and in any event within 48 hours of receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging, as this may be required when making a claim.

PERSONAL INFORMATION

We will ensure that all of your personal information given upon ordering from the Website is treated as confidential and keep it secure using every effort to comply with UK Data Protection and consumer legislation.